Thông tin cá nhân

- Họ và tên: Trần Tiến Trung

- Ngày sinh: 30/09/1998

- Giới tính: Nam

- Số CMTND: 187588914

- Địa chỉ: Xóm 7, xã Nam Cường, huyện Nam Đàn, tỉnh Nghệ An

Trình độ học vấn

- Trình độ văn hóa: 12/12

- Trình độ chuyên môn - kỹ thuật: Đại học

- Học vấn và bằng cấp: Bachelor of Translation and Interpretation in English

Kỹ năng

- Mô tả kỹ năng: English, Time Management, Communication, Computer skills, Problem-solving skills, Team-work, Soft Skills, Korean

Quá trình làm việc

- Mô tả quá trình làm việc:

CALIFORNIA FITNESS & YOGA DANANG
Customer Service Officer
JUNE 2020 - JULY 2021
- Providing 5-star rating in customer care: check-in, contract, audit club, member requests,...
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels: social media, hotline, email,...
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensuring customer satisfaction and providing professional customer support.

HOIAN SILK VILLAGE RESORT & SPA, HOIAN
Internship - Receptionist
APRIL 2020 - JUNE 2020
- Making reservations by phone and in person.
- Checking guests in and out of their rooms.
- Preparing bills and taking payments like cash or credit.
- Dealing with complaints and solving problems that may arise.
- Keeping the reception area clean and tidy at all times.
- Filing all paperwork, receipts, and reservations.
- Offered information pertaining to available stores and facilities of hotel points of interest and entertainment attractions.

IRIS ENGLISH CENTER
Care-off Teacher
JULY 2019 - JULY 2021
- Planning lessons to meet curriculum standards.
- Helping students understand, speak, read and write in English.
- Delivering engaging, coherent lectures and motivating lessons to students across all Key Stages.
- Classroom management: Preparing English classroom and coursework materials, homework assignments, and handouts.
- Maintaining accurate and complete records of students' progress and development.
- Maintaining an up to date knowledge of the curriculum structure and new teaching methods.

Nguyện vọng nghề nghiệp

- Chức danh mong muốn: Nhân viên

- Ngày có thể bắt đầu làm việc: 15/08/2021

- Chuyên môn mong muốn: English

- Thời gian làm việc mong muốn: Toàn thời gian

- Có thể đi công tác theo yêu cầu: Có

- Có thể thay đổi nơi làm việc: Có